In Brief: kn9 does not sell your data, does not retain it beyond what is necessary, and gives you control over your own information. This policy has been written in plain language so you can understand it with ease.
1. Introduction — Why This Policy Matters
When you use kn9 (kn9.run), you share certain information with us — sometimes directly (such as when you register) and sometimes automatically (such as through your browser). This Privacy Policy explains how that information is used, where it goes, and what control you have over it.
We believe it's not enough to simply store user data — it's equally important to be transparent about how it's being used. Most platforms in Bangladesh write this in English, which the average person never reads. kn9 We broke that trend by writing this policy in Bangla — because you have the right to understand it.
This policy applies to all kn9 services — including the website, mobile app, and support channels.
2. What Information Do We Collect?
2.1 Information You Provide Directly
Information you provide directly when registering and managing your account:
- Identity Information: Full name, date of birth, gender
- Contact Information: Mobile Number, Email Address
- Payment Information: Mobile banking number (bKash, Nagad, Rocket, Upay)
- KYC Information: National ID Number or Passport Number (only when required)
- Content of Communications: Messages Sent to Support
2.2 Automatically Collected Information
When you browse kn9 or use the app, certain technical information is recorded automatically:
| Data Type | Why It Is Collected |
|---|---|
| IP address | Security verification and fraud prevention |
| Device type and operating system | To keep the app running at its best |
| Browser type and language | To display the site in your preferred language |
| Login time and session details | Account Security |
| Which pages were viewed and for how long | Improving user experience |
| Betting history and transaction logs | Dispute Resolution & Legal Compliance |
3. Why Is Your Information Used?
Kn9 uses your data only for specific, defined purposes. Your information is never used for vague or overly broad reasons.
3.1 For Service Delivery
- Creating and managing your account
- Processing Deposits & Withdrawals
- Storing and Displaying Betting History
- Ensuring bonuses and rewards are credited correctly
3.2 Security & Compliance
- Detecting fraud and duplicate accounts
- Age Verification (to confirm users are 18+)
- Compliance with Anti-Money Laundering Laws
- Assisting Legal Authorities in Lawful Investigations
3.3 For Improvement & Communication
- Identifying and resolving platform issues
- Planning new features
- Sending important account-related notices
- Sending you promotional offers when you have given your consent
Please Note: If you do not wish to receive promotional emails or SMS messages, turn off "Marketing Communications" in your account settings. Please note that important account-related notices will still be sent regardless.
4. Who May Your Information Be Shared With?
Kn9 never sells your personal data. However, in certain specific situations, limited information may be shared with third parties:
4.1 Payment Processors
Payment details are shared with bKash, Nagad, Rocket, and Upay only as needed to process transactions. Each of these companies protects your information under their own privacy policies.
4.2 Technology Service Providers
Kn9 uses services from certain technology companies to operate its platform (such as cloud hosting and security software). These providers process data solely according to kn9's instructions and are not permitted to use it for their own purposes.
4.3 Legal Obligations
If Bangladesh's legal authorities issue a valid order, kn9 is required to provide specific information. This only happens under a lawful order — never at our own discretion.
To be clear: kn9 never shares your information with advertising companies, data brokers, or any other betting platforms.
5. How Is Your Data Kept Secure?
Kn9 uses multiple layers of security to protect your information:
- SSL/TLS Encryption: All communication between your browser and our servers is encrypted
- Data Encryption: Sensitive stored data (such as payment numbers) is kept encrypted
- Access Controls: Only authorised staff can access specific data
- Audit Logs: A record is maintained of who accessed which data and when
- Firewall & Intrusion Detection: Servers protected against external attacks
- Regular Security Audits: Regular security audits conducted by third parties
That said, no one can guarantee 100% security on the internet. In the event of a security breach, we will notify affected users promptly and take all necessary steps.
6. Cookies & Tracking Technologies
6.1 What Are Cookies?
Cookies are small data files that a website stores on your browser. kn9 uses three types of cookies:
- Essential Cookies: Keeping you logged in and managing sessions — the site can't function without these
- Performance Cookies: Identifies slow pages and errors — helps us improve
- Preference Cookies: Remembers your language and display preferences
6.2 Disabling Cookies
You can disable non-essential cookies through your browser settings. In Chrome, go to Settings → Privacy → Cookies; in Firefox, go to Options → Privacy. Keep in mind that disabling certain cookies may limit some features on the site.
7. What Are Your Rights?
As a kn9 user, you have several important rights regarding your personal data:
- Right to access your data: You can request to know what information we hold about you
- Right to Rectification: Easily correct inaccurate or outdated information
- Right to Erasure: If you close your account, certain data can be deleted (some information may need to be retained for legal reasons)
- Right to Restrict Processing: You can request that your data be used only for specific purposes
- Right to opt out of marketing: Promotional Communications Can Be Turned Off
To exercise these rights, email us at support@kn9.run or contact us via support chat. We will respond within 72 hours.
About Data Deletion
Even if you request account closure or data deletion, transaction history must be retained for a minimum of 5 years due to legal obligations. This data will only be used for legal purposes — nothing else.
8. How Long Is Your Data Retained?
Kn9 does not retain your information longer than necessary. Our general policy is as follows:
- Active accounts: Data is retained for as long as your account remains active
- Closed accounts: Personal data is deleted within 12 months of account closure
- Transaction Records: Retained for 5 years for legal compliance
- Support Conversations: Kept for 2 years for dispute resolution
- Security Logs: Retained for 1 Year for Fraud Prevention
9. Minor Protection
Kn9 strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from minors.
If we are notified for any reason that an account belongs to a minor, that account will be immediately closed and all associated data will be deleted.
If parents suspect their child is using kn9, please contact support immediately — we will take prompt action.
10. Changes to the Privacy Policy
This policy may be updated from time to time due to changes in kn9's business, new regulations, or technical requirements. For significant changes, we will:
- A notice will be sent to your registered email
- I will show you notifications in the app
- The "Last Updated" date will be shown at the top of the page
For minor updates, only the page will be updated. Continued use of the site after any policy change constitutes your acceptance of the updated policy.